Terms of Service

1. Scope and Definitions

These Terms of Service ("Terms") govern the relationship between you ("Client") and Aesan SA, registered in Morges, Canton of Vaud, Switzerland ("Practitioner", "we", "us"), in connection with the services offered through www.alexmillius.com and related platforms.

"Services" means the Strategic Assessment, Deep Diagnostic, Founder Reset Protocol, retainer sessions, and any related clinical, coaching, or coordination services provided by the Practitioner.

"Program" means the 12-week Founder Reset Protocol, including all sessions, deliverables, and partner-coordinated plans included in the program fee.

By booking a session or enrolling in the Program, you agree to these Terms. These Terms should be read together with our Privacy Policy and the Client Agreement.

2. Nature of Services

2.1 Scope of practice

The Practitioner provides clinical hypnotherapy, naturopathic coordination, and performance coaching. These services are complementary health services. They are not a substitute for medical treatment, psychiatric care, or psychological therapy.

The Practitioner does not diagnose medical conditions, prescribe medication, or provide emergency mental health services. If at any point the Practitioner determines that your needs fall outside the scope of these services, you will be informed and referred to an appropriate professional.

2.2 No guarantee of outcomes

While the Practitioner applies professional expertise and evidence-informed methods, individual results vary. No specific outcome is guaranteed. The effectiveness of the services depends in part on your active participation and engagement between sessions.

3. Booking and Payment

3.1 Strategic Assessment

The Strategic Assessment is a complimentary 30-minute session. It is subject to availability and may be cancelled or rescheduled by either party with at least 24 hours notice.

3.2 Deep Diagnostic

The Deep Diagnostic is a paid 90-minute session at CHF 450. Payment is collected at the time of booking through Stripe. The Pre-Diagnostic Questionnaire must be completed at least 48 hours before the session.

• Cancellation with more than 48 hours notice: full refund
• Cancellation with 24 to 48 hours notice: rescheduling offered, no refund
• Cancellation with less than 24 hours notice or no-show: no refund, no rescheduling

3.3 Founder Reset Protocol

The Program fee is CHF 5,500, payable in full before the first session or in two installments (CHF 3,000 at enrollment, CHF 2,500 by Week 4). Payment is processed through Stripe.

The Program fee covers 12 weekly sessions, personalized nutrition and movement plans coordinated through partner practitioners, between-session voice message support, custom hypnosis recordings, and three written assessments (Burnout Map, mid-point reassessment, and Maintenance Protocol).

3.4 Retainer sessions

Post-program retainer options are available at the rates specified in the current price list. Retainer arrangements are governed by a separate agreement.

3.5 Currency and taxes

All prices are quoted in Swiss Francs (CHF). Prices are currently exempt from Swiss VAT as the Practitioner has not yet reached the CHF 100,000 annual revenue threshold for mandatory VAT registration. If VAT registration becomes applicable, prices will be adjusted accordingly and you will be notified in advance.

4. Session Policies

4.1 Session delivery

Sessions are delivered via Zoom. You are responsible for ensuring a quiet, private environment and a stable internet connection. Sessions disrupted due to your technical issues may not be extended or rescheduled at no charge.

4.2 Rescheduling

Protocol sessions may be rescheduled with at least 24 hours notice, subject to availability. Rescheduled sessions must take place within the same program week or the following week. Repeated rescheduling may affect program continuity and outcomes.

4.3 Missed sessions

Sessions missed without 24 hours notice are forfeited. One missed session per 12-week Program may be made up at the Practitioner's discretion.

4.4 Lateness

If you are late to a session, the session will still end at the scheduled time. If the Practitioner is late, the session will be extended by the corresponding amount or rescheduled.

4.5 Recordings

Sessions may be recorded with your explicit prior consent, as detailed in the Client Agreement. You may decline recording for any session without consequence. Session recordings are governed by the Privacy Policy and the Client Agreement.

5. Confidentiality

5.1 Practitioner obligations

The Practitioner treats all information shared during sessions and through intake forms as strictly confidential. Information is not disclosed to any third party except in the following circumstances: to clinical partner practitioners (limited to data necessary for their specific contribution), where required by Swiss law or a valid court order, or where there is an imminent risk of serious harm to you or others.

5.2 Client obligations

You agree to treat as confidential all proprietary methods, techniques, frameworks, and written materials provided by the Practitioner, including the Burnout Map, Maintenance Protocol, custom hypnosis recordings, and any other program deliverables. You may not reproduce, distribute, or share these materials with third parties without prior written consent.

6. Intellectual Property

All materials created by the Practitioner in the course of the Services remain the intellectual property of the Practitioner, including the Founder Reset Protocol methodology and framework, written assessments and protocols (the personalized content is yours to keep and use; the format and methodology remain ours), custom hypnosis recordings (licensed for your personal use only, not for redistribution), and session frameworks, diagnostic tools, and questionnaires.

You receive a personal, non-transferable, non-exclusive license to use program deliverables for your own recovery and maintenance. This license does not extend to commercial use, redistribution, or derivative works.

7. Client Responsibilities

The effectiveness of the Services depends on your active engagement. You agree to provide honest and complete information in intake questionnaires and during sessions, inform the Practitioner of any changes to your health or circumstances that may affect the Services, follow through on agreed actions between sessions to the best of your ability, attend sessions on time and prepared, respect scheduled session time and communication boundaries (between-session support is responded to within 48 hours during business days), and notify the Practitioner immediately if you experience a mental health crisis, suicidal thoughts, or any situation requiring emergency care.

8. Termination and Refunds

8.1 Termination by Client

You may terminate the Program at any time by providing written notice. Refunds for early termination are calculated as follows:

• Termination before Week 3: refund of 60% of the Program fee
• Termination during Weeks 3 to 6: refund of 30% of the Program fee
• Termination after Week 6: no refund (partner plans have been fully commissioned and sessions delivered constitute more than half the program)

The Deep Diagnostic fee (CHF 450) is non-refundable once the session has taken place, as the deliverable (Burnout Map) is produced and delivered.

8.2 Termination by Practitioner

The Practitioner may terminate the engagement if your needs fall outside the scope of practice (you will be referred to an appropriate professional), if you consistently fail to attend sessions or engage with the program, or if continued engagement would be clinically inappropriate or ethically compromised. In case of Practitioner-initiated termination, a pro-rata refund will be issued for undelivered sessions.

9. Limitation of Liability

To the maximum extent permitted by Swiss law, the Practitioner's total liability for any claim arising from the Services is limited to the fees actually paid by you for the specific service giving rise to the claim. The Practitioner is not liable for indirect, consequential, or incidental damages, including loss of business, revenue, or opportunity. The Practitioner is not liable for outcomes resulting from your failure to disclose relevant health information, failure to follow agreed protocols, or engagement with emergency situations outside the scope of the Services. Nothing in these Terms excludes liability for fraud, gross negligence, or willful misconduct.

10. Dispute Resolution

In the event of a dispute, the parties will first attempt resolution through good-faith discussion. If unresolved within 30 days, the parties may submit to mediation in the Canton of Vaud. If mediation fails, the dispute will be submitted to the exclusive jurisdiction of the courts of Morges, Canton of Vaud, Switzerland. These Terms are governed by Swiss law.

11. Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, pandemics, government orders, or sustained technology failures. Affected obligations are suspended for the duration of the force majeure event, and reasonable efforts will be made to resume services as soon as practicable.

12. Modifications

The Practitioner may modify these Terms from time to time. Material changes will be communicated to active clients by email at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance. If you do not agree to modified Terms, you may terminate the engagement in accordance with Section 8.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid while preserving its original intent.

14. Entire Agreement

These Terms, together with the Privacy Policy and the Client Agreement, constitute the entire agreement between you and the Practitioner regarding the Services. They supersede all prior agreements, representations, and understandings.

15. Contact

For questions about these Terms, please contact:

Aesan SA
Morges, Canton of Vaud, Switzerland
contact@alexmillius.com